Monday, November 27, 1:30 pm – 2:45 pm
We all know that sales are about relationships. You’re likeable and trustworthy—so why is it that you’re successful with some prospects and not others? The intangible element that makes people click, and the sale close, is often Emotional Intelligence—the ability to understand your client’s style and adjust yours to complement it, while still being yourself. This program, presented by Dean Savoca, a board-certified coach and performance development partner, provides insight into the role Emotional Intelligence plays in sales, and provides a proven, successful tool to produce bigger and better results.
Monday, November 27, 1:50 pm – 2:30 pm
From tips on email marketing and search to the latest insights from Google, this session will offer best practices for maximizing mobile and social for your dealership, help you get ahead of current trends and maximize the leads from Go RVing—all to help drive sales.
Presented by: Emily Sanford, Relationship Marketing Principal, and Joe Flowers, Digital Strategy Lead, The Richards Group
Monday, November 27, 3:00 pm – 4:00 pm
Listen in as top dealers share the challenges they have in common and suggest best practices and tips you can take home to your dealership.
Tuesday, November 28, 1:30 pm – 3:00 pm
U.S. Commercial Service officers will discuss why your company needs to take part in the global RV phenomenon, what you need to know about these key RV markets and how to get started exporting.
Presented by: Mark Cooper, Jessica Tan and Jessica Son, U.S. Commercial Service
Tuesday, November 28, 3:30 pm – 5:00 pm
Experts discuss logistics tips and tricks that will save you money and make you globally competitive. Are you leaving money on the table? Are you afraid you won't get paid when you export? Come learn about creative strategies that can give you the competitive edge in financing your export deal.
Presented by: Jan Blaho, Deputy Regional Director of Export-Import Bank of the United States and Steve Klinger, Vice President, Cargo Services, Inc.
Wednesday, November 29, 1:00 pm – 4:30 pm
Transport Canada’s Standards and Regulations
Learn what manufacturers and suppliers need to know regarding compliance with the Canadian Motor Vehicle Safety Standards and Regulations.
Presented by: Wayne Duff, Enforcement Officer, Transport Canada
NHTSA, the Vehicle Safety Act and Early Warning Reporting
A panel will discuss NHTSA and how it applies to both RV manufacturers and component suppliers to the RV industry. We will also discuss best practices that we have learned along the way while developing our compliance program.
Presented by: Forest River
Warranty and Recall Compliance—What is it Good For?